Eventum - Helpdesk Software

EVENTUM

Eventum is a free open source help desk system used and developed by mysql team.

URL: dev.mysql.com/downloads/other/eventum/

Installation Requirements:

Eventum source comes as a tar file. You need to untar and copy these files in the root folder of the web server you are using. I will be using Apache as web server and mysql as database.

Apache Installation:

The Apache installation is very simple just follow the wizard. After installation check it by opening http:\\127.0.0.1 on the local browser. It should show the Apache web page telling you that it is working fine.

Mysql Installation

This is a simple installation.

PHP installation:

Install PHP on c:\php

After installation add the path c:\php & c:\php\ext variable in environment variable (My computer properties → Advance → Environment variables)

Modify HTTPD.conf File:

path : your apache install folder\conf

Add the following lines at end of the file:

ScriptAlias /php/ "c:/php/"

AddType application/x-httpd-php .php

# For PHP 5

Action application/x-httpd-php "/php/php-cgi.exe"

Modify php.ini file:

path: c:\php

modify the following line:

doc_root ="C:/Program Files/Apache Software Foundation/Apache2.2/htdocs"

extension_dir ="C:\PHP\ext"

Note: Replace the above path with actual path on your installation

Confirm that php is working is working by creating simple php files.

If all goes well then your Apache and PHP are working fine now you can proceed with the Eventum installation

Eventum installation